GORUCK gear gets better with time and use and is not meant to be replaced. We will happily repair free of charge any Scars earned under our standards of abuse, which are excessive. You can go to the GORUCK website at www.goruck.com/scars to fill out a repair form. Please identify on your Scars repair form if your request is beyond the normal realm of repair. If you are a deployed member of the Armed Forces and your GORUCK rucksack helped you survive a firefight but needs a repair stitch or two, we will repair it free of charge.