In an effort to deliver the best gear and event experiences, we've updated our website to make it easy-breezy for you to navigate and shop. Below are some of the main changes you'll experience. But when in doubt, always feel free to reach out to us at email@example.com or on Live Chat!
What’s up with my account?
We’re excited to roll out an upgraded customer account that is easier to manage your orders and wishlist! It only takes a few minutes to set up. After you do, use code WELCOME10 for 10% off your first order as our thanks to you! (This code can be applied one time and it will expire on May 31st).
How to set up your NEW Shopper Account:
1. Navigate to the customer account page: https://www.goruck.com/login.php
2. Click the CREATE ACCOUNT button under the New Customer option on the right side of the page
3. Set up and enjoy your new upgraded customer account!
Your new customer account will not include any of your past orders and event credits, but all historical order info is safe with Monster, so if you have any questions about your previous orders feel free to contact us at firstname.lastname@example.org or on live chat!
My gift card or store credit isn’t working.
No worries - we’ve got you covered! Just email us at email@example.com with your gift card or store credit code and we’ll add the remaining balance to your customer account.
What happened with the HTL and same weekend event discounts?
We’re still rewarding you for being a badass. Instead of providing one 20% discount, you will receive 10% off all events the same weekend.
A few changes to shipping to make your life a little easier...
Free shipping for domestic orders +$200
You spoke and we listened! We have included event registrations under our +$200 free shipping benefit for all orders in the lower 48 (exclude Hawaii and Alaska). But we still gotta charge for ruck plate shipping...shipping cast iron doesn’t come cheap.
Ruck Plate Shipping
Ruck Plates are heavy and shipping heavy things isn't easy. As always, all Ruck Plates ship in their own box and can only be shipped to the lower 48. And to simplify things, now all Ruck Plates have the same shipping & handling fee of $15. As stated above, this handling fee always applies even with free shipping promotions.